CUSTOMER CARE

Alfacup strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources. To accomplish this mission, we agree upon these values: Anticipating the needs of our customers and planning accordingly.Greeting our customers promptly, cheerfully and respectfully.Listening carefully and giving full consideration to the requests and concerns of our customers  Communicating honestly, courteously and knowledgeably.Providing follow-through for our customers promptly, responsibly and efficiently.Serving with pride, commitment, and with high ethical standards.Respecting the individual and encouraging participation.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

+905070085602

or send us an email to:

info@alfacup.com

Thanks for submitting!

RETURNS

Our company works with you to solve your complaints that may occur after delivery.Problems originating from our side are resolved promptly.Your lost time and other damages will be compensated in the next deliveries.

FAQ

What are you headquartered?

 

Alfacup is headquartered in Yalova/Turkey.

 

What countries do you sell your product in?

 

We sell to all over the world, and our main marketing are Europe, America and Asia.

 

Is your products are biodegradable?

 

Yes, our products are 100% compostable within 3 months to let the products be Exposed to natural conditions. 

Can I get free samples ?

 

Yes,samples are free. Would it be possible that you could pay for the delivery cost ?
Thank you very much.

Is Alfacup food safe?

 

Alfacup is certified food safe. We hold the market's most comprehensive food migration certification.

 

How long will it take for me to receive my custom printed product?

 

Timing varies based on the product, design and quantity ordered. Please contact our Customer Service team who can provide a more detailed timeline.